Delivery Options Overview

At EA Global Stores, we bring freshness straight to your door—no stress, no delays. We deliver across Ontario every Thursday - Saturday, and our long-distance customers in Ottawa, Windsor, Sudbury, and North Bay enjoy smooth bi-weekly delivery routes.

Every box is packed with care to keep your proteins and groceries clean, cold, and fresh upon arrival. Whether you're stocking up for the family or restocking your freezer, our team handles your order with the same attention we’d give our own homes. And if you ever need help, we’re one message away on live chat.

1. Order and Specify Your Delivery Method

2. You'll Receive an Order Confirmation 

3. Wait for Your Order to Arrive

4. Or Pick up Your Order at Our Kitchener Location

Exchange or Return of Goods

At EA Global Stores, we take pride in the quality of our products and your satisfaction is important to us. Due to the nature of perishable food items, returns are not accepted on fresh or frozen goods once delivered. However, if you receive a wrong, damaged, or unsatisfactory item, please contact us within 24 hours of delivery with clear photos, and we’ll promptly arrange for an exchange, credit, or refund where applicable. For non-perishable items, exchanges or returns may be accepted if reported within 3 days of delivery, provided the item is unused and in its original condition. Our goal is to make things right and ensure you’re happy with every purchase.

The product is not accepted back if at least one of the components is missing:

  • Packaged spice sets (missing jar, broken seal, or torn label)

  • Flour or grain bags (if seal is broken or partially used)

  • Multi-pack beverages (if one or more bottles/cans are missing)

  • Cooking oil bottles (if cap is broken or oil has been used)

  • Boxed items with inner sachets (if inner packs are missing or opened)

  • Frozen or fresh meat/fish packs (if not reported within 24 hours or tampered with)

  • Vegetable bundles or produce packs (if partially used or altered)

  • Seasoning cubes or packs (if some cubes are missing or packaging is open)

FAQs

1. What areas do you deliver to?

We deliver across Ontario every week. Most Ontario cities receive weekly delivery (Thursday–Saturday).
We also offer bi-weekly scheduled delivery to Ottawa, Windsor, Sudbury, and North Bay.

All orders are delivered using methods to keep your items fresh and frozen upon arrival.

2. Are your products fresh?

Yes! We take freshness seriously. All our meat, fish, produce, and other perishable items are carefully sourced, cleaned, and packaged using cold-chain methods to maintain quality during delivery.

3. How do I place an order?

Simply browse our online store, add items to your cart, and proceed to checkout. You’ll receive confirmation by email once your order is placed, along with delivery updates.

4. Do you offer pickup?

At the moment, we do not offer pickup.
All orders are delivered directly to your address through our scheduled delivery routes across Ontario.

5. Can I return an item?

Returns are not accepted for fresh or frozen items due to food safety concerns. For non-perishable goods, returns may be accepted within 3 days if the item is unused, in original packaging, and all components are intact.

6. What should I do if I receive a wrong or damaged item?

Please contact us within 24 hours of delivery with photos of the issue. We’ll assess the situation and arrange a replacement, refund, or store credit where applicable.

7. Is there a minimum order amount?

No minimum order is required to shop from us.

8. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure online payment options at checkout.

9. How do I contact customer support?

You can reach us via live chat on the website, email, or through our social media pages. We’re always happy to help!

10. Do you offer bulk or wholesale pricing?

Yes, for large orders or wholesale inquiries, please contact us directly for customized pricing and delivery options.