Track Your Order Status

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

FAQs

1. What areas do you deliver to?

We deliver nationwide across Canada. Customers in Ontario can enjoy same-day or next-day delivery on eligible orders, while deliveries to other provinces typically take 2–5 business days.

2. Are your products fresh?

Yes! We take freshness seriously. All our meat, fish, produce, and other perishable items are carefully sourced, cleaned, and packaged using cold-chain methods to maintain quality during delivery.

3. How do I place an order?

Simply browse our online store, add items to your cart, and proceed to checkout. You’ll receive confirmation by email once your order is placed, along with delivery updates.

4. Do you offer pickup?

Yes, we offer pickup options in select locations across Ontario. If available in your area, the option will appear at checkout.

5. Can I return an item?

Returns are not accepted for fresh or frozen items due to food safety concerns. For non-perishable goods, returns may be accepted within 3 days if the item is unused, in original packaging, and all components are intact.

6. What should I do if I receive a wrong or damaged item?

Please contact us within 24 hours of delivery with photos of the issue. We’ll assess the situation and arrange a replacement, refund, or store credit where applicable.

7. Is there a minimum order amount?

No minimum order is required, but certain delivery options may have thresholds for free or same-day delivery.

8. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure online payment options at checkout.

9. How do I contact customer support?

You can reach us via live chat on the website, email, or through our social media pages. We’re always happy to help!

10. Do you offer bulk or wholesale pricing?

Yes, for large orders or wholesale inquiries, please contact us directly for customized pricing and delivery options.